Privacy Policy

Last updated: 25 September 2026

ProviCost is developed by abacon IT in Cape Town, South Africa. This Privacy Policy explains how abacon IT handles personal information collected through the ProviCost website. For personal information processed through this website, abacon IT acts as the responsible party for purposes of the Protection of Personal Information Act 4 of 2013 (POPIA).

Information we collect

When you contact us or submit an enquiry through the website, we may collect information such as your name, company name, email address, telephone number and the information you include in your message. The website, hosting environment and security services may also process technical information such as your IP address, browser and device information, access records, security events and similar technical data required to operate and protect the website. We aim to collect only information that is reasonably necessary for the purpose for which it is processed.

Why we process personal information

We may process personal information to respond to enquiries and communicate with you; understand your interest in ProviCost; continue relevant business discussions; administer relationships with prospective or existing customers; maintain appropriate business records; operate, maintain, secure and troubleshoot the website; prevent or investigate misuse, security incidents or unlawful activity; and comply with applicable legal and regulatory requirements.

Personal information is processed where permitted by applicable South African law, including where processing is necessary to respond to your request, pursue a legitimate interest, comply with a legal obligation, perform or prepare for an agreement, or where you have provided consent when consent is required.

Sharing and service providers

We do not sell personal information. Personal information may be processed by service providers that support functions such as website hosting, email, security, backup and other technology services where reasonably necessary to operate the website or respond to an enquiry. Where another party processes personal information on our behalf, we take reasonable steps appropriate to the circumstances to require that the information is handled securely and only for authorised purposes. We may also disclose information where required or permitted by law.

Information processed outside South Africa

Some technology, hosting, email or other service providers may process or store information outside South Africa. Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that an appropriate level of protection applies.

Cookies and website technology

The website may use cookies or similar technologies necessary for operation, security, preferences and other permitted website functionality. Where a particular technology requires consent under applicable law, we will seek that consent through the appropriate website controls. Browser settings may also allow you to restrict or remove certain cookies, although doing so may affect some website functionality.

How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, legitimate business administration, dispute management, security requirements or compliance with applicable law. Retention periods therefore differ depending on the nature of the information, the enquiry and any resulting business relationship. When personal information is no longer required and there is no lawful reason to retain it, it will be deleted, destroyed or de-identified as appropriate.

Security

We use reasonable and appropriate administrative and technical safeguards intended to protect personal information against loss, unauthorised access, interference, misuse, alteration or disclosure. No internet-based system can guarantee absolute security, and this policy does not make such a guarantee. If a security compromise involving personal information occurs, it will be handled in accordance with applicable legal requirements.

Your rights

Subject to POPIA and other applicable law, you may ask whether we hold personal information about you; request access to it; request correction or deletion of information that is inaccurate, irrelevant, excessive, out of date, incomplete, misleading or unlawfully obtained; object to certain processing; withdraw consent where processing depends on consent; and lodge a complaint with the Information Regulator. We may need to verify your identity before processing a request and may retain information where retention is required or permitted by law.

Contact us about privacy

For privacy questions or requests concerning personal information processed through the ProviCost website, contact abacon IT, Cape Town, South Africa, at info@abacon.co.za or telephone +27 21 761 9071.

Complaints to the Information Regulator

If you believe that your personal information has been processed contrary to POPIA, you may lodge a complaint with the Information Regulator (South Africa). Information about complaints and the Regulator’s current contact details is available from the Information Regulator’s official website and eServices portal.

Changes to this policy

We may update this Privacy Policy when our website, services, processing activities or applicable legal requirements change. The current version will be published on this page together with its latest update date.